Frequently Asked Questions

QUESTIONS

1. How are Living Textiles Baby & Kids products available at such affordable price while the quality is so high?
2. Where can I buy Living Textiles Baby & Kids products from?
3. What is TOG rating?
4. How should I wash Living Textiles Baby & Kids products?
5. What type of fabric is the best for kids bedding?
6. I purchased Living Textiles Baby and Kids products from one of the baby shops. Can I return it to you?
7. How can I obtain product catalogues?
8. What are the payment options when I order online?

ANSWERS

1. How are Living Textiles Baby & Kids products available at such affordable price while the quality is so high?

A: Living Textiles Baby & Kids is unique – we do it all! We design all of our products internally – this means that we save on any license fees. We manufacture all of our products at our own factory – this saves on the cost, and we can ensure our highest quality standard is followed. We also distribute directly to our retail stores – this saves on the distributors’ margin that most of our competitor’s prices included.

2. Where can I buy Living Textiles Baby & Kids products?

A: Visit Where To Buy page for the list of retail stores in USA that stock our products. For other countries, please visit www.livingtextiles.com

3. What is the TOG rating?

A: The TOG rating describes the warmth or “thermal resistance” of a fabric, and is widely used in the UK and Europe to describe warmth levels of duvets, blankets and sleep sacks. The higher the TOG rating, the greater the warmth is. Health professionals recommend that baby sleep sacks should be of a low TOG rating. TOG values need to conform to British Standard BS4745:1990 which is the method for determination of thermal resistance of textiles. All Living Textiles Baby sleep sacks and bedding are tested to ensure that they conform to this standard.

4. How should I wash Living Textiles Baby & Kids products?

A: All our products are machine washable and made to last. However, please read and follow our washing instructions carefully for each product and avoid soaking or using bleaching agents (chlorine or non-chlorine bleach).

5. What type of fabric is the best for kids bedding?

A: We believe 100% quality cotton is the best fabric for babies and children as it causes less irritation to your baby's delicate skin, offers breathability, absorption, natural softness and smoothness. A good way of judging the quality of the cotton is by feeling it - good-quality cotton has a smooth and buttery feel.

6. I purchased Living Textiles Baby products from one of the baby shops. Can I return it to you?

A: No. Please take the products back to the store you purchased from.

7. How can I obtain product catalogues?

A: Simply click on "Contact Us" and fill in the details and request for catalogues. Don't forget to type in your delivery address. Or just email us at info@livingtextilesusa.com

8. What are the payment options when I order online?

A: There are four payment options when you order online at the checkout page. You can:
Make payments with your credit card using PayPal, send us a Direct Bank Deposit or Cheque/ Money Order. If you have any problems with your payment, please call us on 949-851-7700 Mon - Fri: 8AM - 4.30PM (UTC/ GMT + 11 hours). We will be closed all USA public holidays.